Introduction and Acceptance
The Website is owned and operated by Signature Supplements Inc., a duly incorporated company in the province of Nova Scotia, Canada. Where the present Policy refers to “Signature Supplements”, it may refer to Signature Supplements Inc. and / or its officers, directors, employees, agents or representatives, depending on the context. Any reference to “we”, “our”, or “us” in this Policy shall also refer to Signature Supplements.
The Policy was last modified on November 20, 2020. Signature Supplements reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes. If we make substantial changes to the Policy that materially affect the way we treat your information, we will use commercially reasonable efforts to notify you by sending a notice to the primary email address specified in your account or by posting a prominent notice when you log in to your account.
In this Policy, a Website visitor or user may be referred to as “you”. When a Website user has created an account and is logged in, they may be referred to as a “Logged-in User”. If you are representing an organization in your use of the Website, you acknowledge that you have the capacity to bind that organization, and acknowledge that the organization will comply with the privacy obligations in this Policy.
If you have any questions about the Policy, or if you wish to inquire about and / or access any personal information Signature Supplements holds about you, please contact:
Signature Supplements Legal Services
legal[at]signaturesupplements[dot]ca or Contact Us
Signature Supplements Legal Services
Unit 144 – 50 Eileen Stubbs Avenue
Canada B3B 0M7
General Statement of Privacy and Protection of Personal Information
Signature Supplements takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.
This Policy covers the treatment of personally-identifiable information (“Personal Information”) when you voluntarily submit this information, and other information gathered by Signature Supplements when you are using or accessing the Website. This Policy also covers Signature Supplements’ treatment of any Personal Information that Signature Supplements may share with its business partners or other third parties under very limited circumstances.
This Policy also covers “Patient Information”, information we collect about your patient if you have chosen to have on order of Signature Supplements products delivered directly to the patient and enter this information on the Website. Once received by Signature Supplements and for the purposes of this Policy, all Patient Information shall be deemed Personal Information.
This Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that Signature Supplements does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Website”), or to individuals that Signature Supplements does not manage or employ. While we attempt to facilitate access or link only to those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access.
Finally, this Policy does not cover any Personal Information you send to Signature Supplements via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to Signature Supplements via these methods.
No Collection of Personal Information as a Matter of Course
Signature Supplements does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up for an account. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose, as described in the next section of this Policy.
Personal Information Collected and its Uses
The following is an exhaustive list of Personal Information collected from you upon your express submission when you use the Website, and what we use it for. You acknowledge that you are submitting this Personal Information with your informed consent, and in the case of Patient Information, with the informed consent of the patient.
- Patient Information. When you choose to have products shipped directly to your patient, you must submit the following Patient Information: full name and mailing address. You may also submit the patient’s phone number. We will only use this information to deliver the order to the patient. We (or our third party subcontractors) will never contact the patient directly except if needed in order to facilitate delivery.
- Contact Information. When you use the Contact Form on the Website, we collect your name and email address. We only use this Personal Information for the purpose of replying to your inquiry.
Security of Information
Signature Supplements uses only industry best practices (physical, electronic and procedural) in keeping any data collected (including Personal Information) secure. In addition, Signature Supplements uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security, both electronic and physical.
Non-disclosure of Personal Information to Third Parties
Except as provided in the next paragraph, Signature Supplements does not divulge any Personal Information gathered via the Website to third parties. Moreover, Signature Supplements does not sell, rent, trade or license any Personal Information regarding its users to third parties. Only the employees, representatives, subcontractors, officers, agents, or assigns of Signature Supplements are responsible for the management and development of the Website, and only these individuals have access to the information collected there. These employees, representatives, subcontractors, officers, agents or assigns all have been instructed to comply with the Policy.
Limited Gathering of Information for Analytical and Security Purposes
Signature Supplements automatically collects certain information using the third-party analytics program Google Analytics to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. Signature Supplements also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website, the specific pages on the Website, with a view to introducing improvements.
Tracking Technology (“Cookies”)
Signature Supplements uses tracking technology (“cookies”) on the Website and by using the Website and clicking “I accept” you agree to their use. Cookies are small text files placed on your hard drive when you visit a website, in order to track use of the site and to improve the user experience by storing certain data on your computer. The Website uses “session cookies,” which improve your user experience by storing certain information from your current visit on your computer while you are a Logged-In User. Furthermore, Google Analytics uses a cookie in order to perform the functions described in the previous section of this Policy.
Accounts and their Termination, and Verification and Deletion of Personal Information
If you wish to inquire about and / or verify and Personal Information Signature Supplements holds about you, or you wish to cancel your account and have all your Personal Information (including Account Information) permanently deleted from our records, please contact us using the contact information further up in this Policy.
Notwithstanding the previous paragraph, you acknowledge and agree that if you request all your Personal Information be deleted from our records, certain local server copies may remain for a period of time, in accordance with standard data backup procedures and all applicable laws. Such backup copies will never be used for any purpose whatsoever.
Risks Associated with the Internet
Despite Signature Supplements’ best efforts to ensure that third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Signature Supplements cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.
Limitation of Liability
Signature Supplements, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any losses or damages (pecuniary or otherwise) resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.
Compliance with Privacy Laws
This Policy and Signature Supplements’ practices in general are designed to be in compliance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”, S.C. 2000, c. 5. If you have any questions regarding this compliance, please contact us using the contact information further up in this Policy.
© Signature Supplements 2020